Get in Touch With Us

Got a question about how we review online casinos, spotted something that needs fixing, or want to flag a concern about a listing? This is the page for that. Below you'll find what we can help with, how to reach us, and what happens once your message lands.

What We Can Help With

We hear from a mix of readers — people comparing casino sites for the first time, regulars who follow every new welcome bonus, and a smaller number who write in with a specific problem. Common reasons people contact us include:

• Questions about a review — how we arrived at an editorial rating, or what a bonus offer actually requires before you can withdraw anything.
• Corrections — bonus terms, wagering requirements, and payment options at online casinos change often. If something on the site looks out of date, tell us and we'll check it.
• Licensing or eligibility queries — readers asking whether a particular operator serves their state, or what the minimum gambling age requirement means in practice.
• General feedback — suggestions for topics we haven't covered, or casinos you think deserve a closer look.
• Responsible gambling concerns — if gambling has stopped being enjoyable for you or someone you know, say so in your message and we'll point you toward the right support services.

What We Can't Do

We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or issue refunds. If you have an account-specific issue — a delayed withdrawal, a locked account, a bonus that didn't credit — that has to go through the customer support team of the casino itself. Every operator we cover, including Raging Bull, Ignition, and Uptown Aces, publishes its own support contact details and typically offers live chat or email support directly on its site. We can help you understand a casino's terms before you sign up, but the casino is always the one holding your account and your funds.

How to Reach Our Team

Email is the most reliable way to get in touch. Include a short summary of what your message is about — a review question, a correction, feedback, or a responsible gambling concern — so we can route it to the right person without back-and-forth. A real person reads every message; we don't rely on automated replies to close out enquiries. Response times vary depending on volume, but we aim to get back to you within a reasonable window and will follow up if a query needs more digging.

Before You Reach Out: A Few Things Worth Knowing

A number of the questions we receive are answered, at least in part, by information already on the site. It can save you time to check the following first:

• Bonus terms — every welcome offer, including the headline percentages shown on this site, comes with wagering requirements, expiry dates, maximum withdrawal caps, or game restrictions. Read a casino's full terms before you claim anything, not after.
• Eligibility — in the US, online casino play is generally restricted to adults who meet the minimum legal gambling age (commonly 21, though this varies by state and by activity), and to players physically located within a state where the activity is legal. Availability differs from state to state.
• Payment methods — deposit and withdrawal options such as ACH bank transfer, debit cards, digital wallets, crypto, and online cash transfer services vary by casino, and so do processing times and any fees. This is usually spelled out in each casino's banking section.
• Licensing — a valid licence from a recognised regulator is a baseline check for any casino before you consider signing up. It doesn't remove risk, but it means there's an oversight body a player can turn to.

If you're weighing up options for readers outside the standard US market, our page on trusted non-GamStop casinos in the UK covers a related but separate set of considerations.

If Gambling Has Become a Problem

If you or someone close to you is struggling to control gambling activity, please mention this clearly in your message so we can point you toward appropriate resources rather than treating it as a general enquiry. Most licensed casinos also offer self-exclusion programmes and let you set deposit or time limits directly on your account, and national responsible gambling organisations can offer confidential support outside of any casino relationship. Gambling should stay a form of entertainment; if it stops feeling that way, that's worth acting on.

A Note on Editorial Independence

Some of the casinos listed on this site pay us a commission if a reader signs up through our links. That relationship never decides which casinos we cover or how we rate them, and it has no bearing on how we handle your message. If you write in about something that affects how we've rated or described an operator, we take that seriously and will look into it properly.

Thanks for taking the time to read this far. Whether it's a quick question or something more detailed, we'd rather hear from you than have you guess.